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landcross last won the day on September 15 2013

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About landcross

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    Hyundai i40 CRDI DCT

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  1. Start stop (ISG) and AGM brattery

    To answer Bill's question it is from Hyundai UK, after writing a complaint letter I received this as a PDF with a non-helpful reply from their customer service department which simply said "...as I am not a technician I have asked them to provide with the document on the battery recharging and usage, which explains more about the model and the function. Please find attached ..." After that my local dealer phoned and offered to trickle charge my battery over 2 days and give me a loan car. I am still not happy with this, because a new car a few months old should not need this, so for the last two weeks I have been driving with the heated rear window on as per their advice. A better system would be for the battery to simply charge when it dropped to a certain percentage charge level. it does no appear as mine needed jump starting, I see this as a software design problem.
  2. Start stop (ISG) and AGM brattery

    Attached is A PDF from Hyundai UK explaining about the AMS system. The text from this pasted below. This model has an engine ECU controlled alternator and this is designed only to operate in a way that reduces fuel consumption and emissions. So effectively it will actually do very little unless it really needs to, which means that until it detects an electrical load from things such as headlamps, HRW etc it will do the bare minimum to charge the battery up. If the customer is only doing those sorts of short journeys and not using any electrical items then the starting of the engine has taken charge out of the battery, but without any electrical items being used it won’t put that much back into the battery again. The Alternator Management System (smart charge) works in a very different way to a conventional alternator. The conventional alternator is charging at all times whenever the engine is running, and will increase its output back to the battery depending upon electrical load and the speed it is being rotated at. In the AMS system the charging function of the alternator is controlled electronically by the engine control ECU based upon various sensor inputs and how the vehicle is being driven, so it can be that the alternator will not be charging the battery at all dependent upon the circumstances at that time. Effectively as the alternator is controlled via the ECU it will only charge the battery when necessary, this is to reduce emissions and improve fuel economy. In certain conditions the system will only charge the battery in small amounts. So if the vehicle is only used for short journeys, and as the system often does not charge at all after a cold start, if you are only doing low mileage the starting of the engine can take more charge out of the battery than the system will put back in again. This means that eventually the state of charge can be slowly drawn down to the point that although the vehicle will start the ISG will not operate. AMS system i40.pdf
  3. Start stop (ISG) and AGM brattery

    Hi mine is the 70 amp model 2017 i40 1.7 CRDi SE Nav Business Blue Drive (141ps) Like you that may be my problem!
  4. Stop-start(ISG) and AGM battery My new 2017 car had a flat battery about 4 weeks ago at 1300 miles, since then I have driven about 400 miles in journeys of around 25 miles, in daytime with few electrical items on. The stop start system on the car has never cut in. I just get a message that conditions have not been met. So I made an an appointment at Spirit Hyundai the main dealer in Northampton to help get this resolved. Their check found: Battery at 56% state of charge Battery state of health 100% It seems you need over 88% charge on the automatic and 75% on M/T I was then told the AGM battery will only charge when under heavy load, and was advised to drive with heated window and seat heaters or air con to create a heavy load. I asked them if they could charge the battery for me and was told no. They suggested that I should buy a trickle charger to do this. It seems you cannot use a normal charger only low amp ones. Looking at trickle chargers many are half an amp, so assuming I need to put in say 30 amps that would mean a 60 hour charge. Seems a crazy situation... there must be a design fault if the car will not recharge the battery when running without switching on extras to take more power out of the battery! This is my third i40 but I never had problems with the other cars, the stop-start (ISG) system worked almost every day. I am extremely disappointed as it means that you cannot have confidence that your battery is charging and that one day you will find it flat!
  5. If the internal computer reading is accurate with the previous cars the highest mpg tends to be on motorways at around 75mph, so hopefully with 7 gears the dct-7 model will be frugal too!. Honest John may have a heavier right foot than me, I drive reasonably fast but always try to avoid unnecessary braking, which is what I think makes a big difference to the figures. Thanks Gazwould for informing me about this website. I will have a good look at it. https://www.honestjohn.co.uk/
  6. Now on my third i40 so thought I would share my experience of mpg and faults My first car on a 62 plate gave me 50 mpg average over 15k miles (I40 Tourer 1.7 Crdi 136PS Blue Drive) Faults; computer touch screen replaced twice My second car on a 64 plate gave me 54 mpg average over 15k miles (I40 Tourer 1.7 Crdi 136PS Blue Drive) Faults; Difficult gearchange and low clutch pedal. Solved by removing clutch slave cylinder and work to the gear linkage. Hyundai later admitted to known design fault and replaced this at 9,000 miles for a later design. Front disc pads needed replacement at 20k miles My latest car i40 1.7 crdi 141 dct-7 (7 speed dual-clutch semi automatic transmission) and over its first 1k using automatic only is achieving 51 mpg, more than I expected from an automatic. My driving is split 30/70 Town and motorway.
  7. Centre Dash Display Freezes

    The touch sensitive screen in my i40 developed a life of its own. One can hear ping, ping, ping noises from the touch screen as its selects items at random, a bit like having an invisible hand working the screen. This can last for a minute or sometimes longer with so many pings it sounds like someone playing a computer game. Pressing any area of the screen does nothing, and nothing is selectable via the touch screen. The workings of the unit are OK. By using the buttons and not the touch element I can still switch between different screen views. The problem is random but may occur on almost any drive of an hour or so, it sometimes occurs with 10 minutes other times it is OK for an hour. When the problem occurs the unit will not register any screen touch. This may or may not be linked but it first began a few days after my reversing camera was replaced in September, the problem only occurred once within a month, then about once a week until December. Over the last month it has become more frequent now occurring on most journeys of an hour or so. Last week travelling to Watford, my wife spent the entire 1 hour journey trying to input the postcode of our destination without success. I stopped the car switched everything off and was then able to input the destination. On our return journey we had to listen to the sat-nav telling us to turn around all the way home for 60 miles as the touch screen was not available for us to switch off guidance. For us there was no response no matter how many times we tried it, but several times the invisible hand was again busy working away pressing different option buttons. My local dealer has now ordered a replacement unity under warranty, the car is 2 years old.
  8. Service Cost Log

    For anyone who has not bought the 5 years service package (including myself as a new owner) it would be useful to know what other owners are being charged for their servicing. If anyone posts could I suggest this format Model Service interval X miles, (or year i.e. year 2, year 4) Town (location of main dealer) £ amount (or your currency) If not by a Hyundai dealer please mention this
  9. Confusing Service Intervals

    For the benefit of other people in my situation I just received this email from Hyundai. It has caused me several hours of time this week to resolve my issue and I took legal advice as the warranty was a key factor in why I bought this car. But some common sense at last on the vague situation regarding this service point. Dear Mr XXX Please accept my sincere apologies for the incorrect information that I provided during my last correspondence to you. I can confirm that, as per your original enquiry, the annual checks for your vehicle are recommendations only and are based on the mileage obtained annually. If your vehicle obtains under 10,000 miles annually then we would recommend that the annual check is conducted. If your vehicle obtains more than 10,000 miles annually then we would advise that the annual check is not necessary as the routine service which is required at 20,000 miles or 2 years, whichever comes first, will fulfil your vehicles maintenance requirements. Please allow me to clarify that as long as your vehicle is serviced in line with the routine service parameters, your warranty will remain valid. I am sorry for any inconvenience or distress this matter may have caused you and again apologise for this error. If there is any further information or assistance that you require, please do not hesitate to contact me again. Kind Regards Laura Mitton Hyundai Customer Services Tel: 0800 981981 Email: [email protected]
  10. Confusing Service Intervals

    For info I took this up with the Leicester main dealer, who are now discussing this with Hyundai UK. They view it in my case with a car 9 months old and 13,500 miles that I do not need a service until 20k miles or 2 years whatever comes first. With a quick free annual check at 12 months old. They view the response I received from Hyundai that my warranty may be invalid as being an incorrect statement, with regard driving 13,500 miles and exceeding some 10,000 mile threshold in less than 12 months as no problem, providing I do not exceed the 20k service interval and that the reply I received from Hyundai was misleading. Manufacturers Quote "....I am unable to advise if your warranty would be invalidated at this stage due to the late servicing of the vehicle. Should any failure come to light the dealership will assess the fault, and if they feel it is a result of a manufacturing defect then they will process a claim to our warranty department. If our warranty department feel late annual checks or servicing of the vehicle has been attributable to the failure then the claim will be declined...." I have asked for confirmation in writing based on their discussions with the manufacturer as they as main dealers seem to have a different viewpoint on this to Hyundai UK.
  11. Confusing Service Intervals

    Confusing service intervals. I purchased a 9 month old i40, Blue Drive CRDI from the main Hyundai dealer Sturgess of Leicester less than 3 weeks ago only to discover that my promised warranty may be invalid. The service book states a 12 month check with no mention of mileage, with the next service shown at 20,000 miles. Having read about confusion from other owners I decided to contact Hyundai head office, their response is posted below, it was not the reply I expected. The 5 year warranty was key to my car choice, I have today contacted Sturgess of Leicester to resolve. Question to Hyundai head office Ref i40 Blue Drive CRDI registered November 2012, my current mileage is 13,500 miles please could you confirm that I do not need to arrange an annual checkup and that my first service will be 2 years or 20,000 miles whichever is soonest. Thank you I am writing to confirm this as I do not want to invalidate my warranty. Response from Hyundai Dear XXX Thank you for your recent email regarding the service schedule for your Hyundai i40 Tourer. I can advise that your vehicle does require an annual check at 10,000 miles or 12 months, whichever comes first. In addition to this, your vehicle will require further annual checks every 10,000 miles or every 12 months (again whichever comes first) in between each service thereafter. Furthermore, I can confirm that your vehicle also requires a routine service every 20,000 miles or every 24 months, whichever comes first. Please find attached a copy of your vehicles service schedule for further clarification. As you have advised that your vehicle has exceeded the first annual check mileage, I would recommend contacting your local Hyundai dealership as soon as possible to have this check completed. For your information, I have included the details of your nearest Hyundai dealership below. I am unable to advise if your warranty would be invalidated at this stage due to the late servicing of the vehicle. Should any failure come to light the dealership will assess the fault, and if they feel it is a result of a manufacturing defect then they will process a claim to our warranty department. If our warranty department feel late annual checks or servicing of the vehicle has been attributable to the failure then the claim will be declined. Only the parts affected by not having the late annual health check would be affected and other parts that are related to this. As I am sure you can appreciate until the situation occurs I am unable to clarify the status of your warranty. I can fully appreciate the frustration and disappointment with this, and for this I would like to apologise. I understand that this is not the response you were hoping for but trust it clarifies our position with regard to this matter. Thank you for taking the time to contact Hyundai Customer Services, giving me an opportunity to respond. Kind Regards Laura Mitton Hyundai Customer Services Tel: 0800 981981